FAQs 2018-02-28T22:11:52+00:00

Frequently Asked Questions

What services do you provide? 2018-02-28T21:00:24+00:00

We handle everything for you, just let us know what you need. While we can’t do the packing and unpacking, the sky’s the limit. We are a full service travel agency.

What if I have a group who wants to travel together? 2018-02-28T21:10:37+00:00

Wonderful! With more than three years of group experience, we have worked with groups as small as a couple rooms to over 100 rooms! No group is too large or activity too small.

What service fees are assessed? 2018-02-28T21:02:24+00:00

When we do need to charge a service fee, this will be disclosed to you upfront. The amount will be based on the work involved to take care of your request and your needs through travel. Service fees are not refundable.

I have a friend who wants to travel too. Do I get a credit or bonus if I refer them to you? 2018-02-28T21:04:00+00:00

Referrals are not only welcomed, they are rewarded. Once your friend has traveled, you will earn a referral credit, applied to a future booking of yours with us. Rewards are based on the amount of the reservation your friend booked.

Why is your price the same as if I booked direct through the travel supplier? 2018-02-28T21:05:05+00:00

Travel suppliers in general do not allow travel agencies to pay a portion of your travel. They also don’t allow us to give you a discount. We do offer you extras however, with our unbiased consultations and assistance in planning your trip that the travel suppliers do not offer.

I have an onboard credit offer with my booking. What if I don’t use all of my onboard credit? 2018-02-28T21:05:57+00:00

If the onboard credit is not used entirely, the remaining balance will be forfeited.

Do you match onboard credits from other agencies? 2018-02-28T21:06:51+00:00

In general, we do not match onboard credit offers from other agencies. However, if you would like us to evaluate this on a case by case basis, please let us know. Since the onboard credits are paid with the commission earned, we feel that giving that up is taking the earned wages from our agents.

I am not happy with my consultant. What can I do? 2018-02-28T21:07:41+00:00

Please contact Tracy directly at Tracy@travelonadream.com to discuss. If needed, you will be reassigned to a new consultant.

I haven’t received a quote back or heard back from my consultant in some time. What do I do? 2018-02-28T21:08:55+00:00

Please check your junk mail filter. If you haven’t heard back within 24 hours, something may be wrong so please email info@travelonadream.com or call 888-681-1240 (please select option 1 if you don’t have an consultant assigned yet).