Frequently Asked Questions

We handle everything for you, just let us know what you need. While we can’t do the packing and unpacking, the sky’s the limit. We are a full service travel agency.

Wonderful! With more than three years of group experience, we have worked with groups as small as a couple rooms to over 100 rooms! No group is too large or activity too small.

When we do need to charge a service fee, this will be disclosed to you upfront. The amount will be based on the work involved to take care of your request and your needs through travel. Service fees are not refundable.

Referrals are not only welcomed, they are rewarded. Once your friend has traveled, you will earn a referral credit, applied to a future booking of yours with us. Rewards are based on the amount of the reservation your friend booked.

Travel suppliers in general do not allow travel agencies to pay a portion of your travel. They also don’t allow us to give you a discount. We do offer you extras however, with our unbiased consultations and assistance in planning your trip that the travel suppliers do not offer.

If the onboard credit is not used entirely, the remaining balance will be forfeited.

In general, we do not match onboard credit offers from other agencies. However, if you would like us to evaluate this on a case by case basis, please let us know. Since the onboard credits are paid with the commission earned, we feel that giving that up is taking the earned wages from our agents.

Please contact Tracy directly at Tracy@travelonadream.com to discuss. If needed, you will be reassigned to a new consultant.

Please check your junk mail filter. If you haven’t heard back within 24 hours, something may be wrong so please email info@travelonadream.com or call 888-681-1240 (please select option 1 if you don’t have an consultant assigned yet).