We received the following information concerning Disney’s reservations systems. This affects all US systems, except for Disney Cruise Line.
Disney will perform a reservation-system enhancement beginning at 3 a.m. Eastern time (12 a.m. Pacific) on Thursday, Feb. 23, 2012, and lasting until the late afternoon that day. This enhancement will allow us to better assist you and your Clients in the future.
During this time, our systems will not be fully functional and we will not be able to process room-only or vacation-package reservations for the Walt Disney World ® Resort by phone or online. This includes making new resort reservations, making modifications to existing resort reservations, providing confirmations or taking payments.
We also will be unable to process reservations for dining, dinner shows, tours, recreation and children’s activity centers at the Walt Disney World Resort, as well as for Cirque du Soleil ® La Nouba ™, and Clients temporarily will be unable to access Disney’s Online Check-In Service.
In addition, we will be unable to process room-only or vacation-package reservations for Disney’s Vero Beach Resort, Disney’s Hilton Head Island Resort, the Hotels of the Disneyland ® Resort or Aulani, A Disney Resort & Spa . We apologize in advance for any inconvenience.
If you have Clients who need to make a payment or modify their Disney reservation, please make every effort to complete these prior to the morning of Thursday, Feb. 23, 2012, or after our systems return to full operation. We expect to be back to full functionality on Thursday afternoon, Feb. 23, 2012, and will be glad to accommodate your requests at that time.
Please note that this enhancement project also will affect our systems one additional night this month. The next overnight impact currently is scheduled for Feb. 27 from 4-7 a.m. Dates and times are subject to change, so please check back for the latest information.