Happy Holidays! Merry Christmas! Happy Hanukkah! Happy Kwanzaa! And very soon, Happy New Year!! We are so excited for 2016 and we can’t wait to share it with you!
When I decided to open up Travel On A Dream, I did so in order to be a more full service agency for those who wanted more from me. I hand-selected agents who had the same beliefs as me about customer service. I did believe that offering great customer service and knowing as much as possible about the products was what we needed to succeed. And we did! But what I didn’t notice at the time was there was one more ingredient to the recipe that made the most difference to the outcome.
While reviewing our business recently, we asked a couple clients what makes Travel On A Dream different. The results were unexpected, and very exciting! In all fairness, these clients we asked have become good friends over the years, but they also are known to be brutally honest. Even if it’s not what we want to hear, they will tell me the truth.
Each of them said that we treat our clients like family or a close friend. We listen to them and give them what they want (even if they don’t really know what they want at the moment!).
Hearing this made us realize we had the secret ingredient already! We were offering it, but didn’t realize how important it was. We never really thought about it because it just was natural for us.
We all want to you to feel like we are a close friend, helping you make the decision that’s right for you. After all, your friend isn’t going to benefit one way or another from your decision, except that you may be unhappy with your friend if they guide you to something that’s not right. But unlike your friend, we have the experience, knowledge, licenses and accredidations to give you sound advice beyond what your friend knows. Not all travel agents can say this. Many have cut corners or are giving advice based on who pays them the best.
The other difference between us and your friends is that this is our profession. We may treat you like a friend, but we also give you all of our professional courtesies. If a friend is helping you with something, many times it is when it is convenient for your friend as well as you. For us, it is at your convenience. This is also why at times we may have to charge you a service fee, but we will always disclose that to you before we have to do so.
Good friends — great adventures. That’s what it’s all about. With Travel On A Dream, you will always get both. We shared this last month, but if you haven’t seen it yet, here is our holiday greeting. Travel On A Dream Holiday Greetings